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Our Vision and Culture
- Playbook is building the Shopify-equivalent for sports and experience businesses. We aim to be an All-In-One Software Solution for sports leagues, facilities, tournaments, and organizations of all kinds across the sports and experience industry.
- We’re constantly looking to innovate, and release a software update each month to consistently provide a better product for our partners and future clients.
- We have a work-hard, play-hard culture and everyone in the company has the ability to earn stock options over a 4-year vesting period. You will be part of a highly-talented team working towards clear goals, and we will celebrate our successes (and learn from our losses) as we scale up and grow into a nationally recognized sports brand.
- Our goal is to build Playbook as a premier company within sports and tech industries. We work tirelessly to train and develop our teammates at an accelerated rate, while maintaining a healthy work-life balance.
Job Overview and Paths for Growth
Sports Operations Associate
- You will work and develop under our VP of Operations and/or our VP of Customer Success and a team of elite Operations Directors in an accelerated program to master our consultative sales process.
- Candidates will work hard to achieve well-defined monthly KPI’s, and earn individual and team-based commissions based on efforts and results.
- There will be extensive training and clear Hustle Metrics to allow each teammate to measure how they are stacking up against expectations and goals.
Operations Director
- Successful candidates will be promoted to an Operations Director role, where they will be responsible for the full-process selling of Playbook Software.
- Operations Directors will be responsible for hitting monthly quotas, and building a book of business. Each OD will help manage their Ops Associate
- ODs will deliver clients a positive ROI from using Playbook Software, and manage high level operational plans
Additional Opportunities for Growth
- We are experiencing rapid growth, and as we scale up, we expect top performers to step up into leadership roles across our organization.
- As we uncover new opportunities, and develop additional verticals, each department will offer a chance for new leadership to team build and grow their area of the business.
- Externally, our managers are well connected in the sports, finance, and technology sectors. We have a great track record of producing successful “graduates”, and many top performers have earned impressive job opportunities across the sports industry. We celebrate the growth (internally and externally) of all of our teammates, and their success after Playbook enhances our reputation for producing exceptionally talented businessmen and women.
About the position
The Sports Operations Associate will be expected to deliver superior operational support to our customers by building bonds with customers, understanding their mission and jobs to be one, reinforcing and obsessing about our customers’ success. Ultimately you will help our clients operate and grow successful businesses so they can expand the positive impact they have in their community.
Tasks, Duties, Responsibilities
- Act as the primary point of contact for Playbook clients to ensure that their needs are met in a way that improves client satisfaction.
- Implement Operational Success Plans for assigned accounts.
- Collaborate with Playbook sales team to expand customer relationships.
- Onboarding existing clients to the software platform, training them in how to use our program.
- Help ensure smooth operations and customer feedback.
Knowledge, Skills, Competencies
- Passion for Sports and desire to help sports orgs offer their services to more participants
- Passion for technology and wowing customers.
- Relentless work ethic.
- Strong communication skills, verbal and written.
- Strong organizational skills, ability to multitask.
- Ability to think quickly and be creative.
- Confidence to make decisions without supervision.
Benefits
- 401(k) and 401(k) matching
- Paid Time Off
- Health Reimbursement Account (HRA)
- Paid Travel Opportunities
