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Role Overview:
We’re seeking a driven and customer-oriented college student or MBA candidate for a Customer Success Co-op role to help us improve client relationships, service delivery, and long-term account value. This role will offer hands-on experience working alongside senior leadership and field teams to enhance how we serve our customers, especially through improved communication, analytics, and client retention initiatives.
What You’ll Do:
Assist in building and refining customer success systems, including onboarding, check-ins, and satisfaction surveys
Track service performance and help prepare reports for key clients
Create customer profiles and identify upsell or retention opportunities
Develop and test communication strategies (email follow-ups, service reminders, etc.)
Participate in site visits to understand customer environments
Analyze churn risk and help design retention strategies
Coordinate with field technicians and leadership to resolve service issues proactively
What We’re Looking For:
Current college student or MBA candidate (Business, Marketing, or Operations focus preferred)
Strong communication and organizational skills
Analytical mindset with attention to detail
Interest in service industries or facility management is a plus
Familiarity with CRM tools or willingness to learn
Comfortable in a hands-on, fast-paced environment
Why Kensington Mechanical:
Work with leadership and decision-makers in a growing company
Real-world exposure to B2B client operations and service delivery
Meaningful projects that impact customer retention and brand reputation
Opportunities for future employment or referrals
