Summer 2022:  The Pulsifer Career Development Center is open for IN-PERSON business.  All appointments will be offered in-person or on-line and can be scheduled using  Handshake.   Please read all CareerEdge e-correspondence & your career coach emails for community updates and your career coach’s appointment and drop-in modality options.  Please email GA_UCD@Bentley.edu for questions. For the most updated career related Covid-19 information click here.

Skip to content Skip to main nav
  • Guests
  • Log in
  • Sign up
Bentley University
Powered by uConnect| Manage CareerEdge Alerts
TwitterFacebookLinkedInInstagramYouTubeSubscribe to RSS
  • Career Communities
    • What is a Career Community?
    • Accounting
    • Analytics/Actuarial
    • Consulting
    • Finance
    • Healthcare/Biotech/Pharma
    • Management
    • MarComm / Media
    • Non-Profit/Public Policy
    • Professional Sales
    • Sustainability
    • Technology
  • Affinity/Identity
    • African American/Black/Brown Students
    • Asian Students
    • First Generation Students
    • First-Year & Sophomore Community
    • Hispanic/Latinx Students
    • International Students
    • LGBTQIA+
    • Students with Disabilities
    • Women
  • Events
  • Linkedin Tools
    • Alumni on Linkedin
    • LinkedIn Online Course
  • Jobs & Internships
    • Handshake
    • Credit Internship Information
    • Featured Jobs
    • Micro-Internships (Pangea)
    • Micro-Internships (Parker Dewey)
    • Hire Our Students
  • Resources
    • Academic Resources
    • Bentley Career Covid Information
    • Big Interview Mock Interview System
    • Career Guides
    • Career Planning
    • General Resources
    • Interstride
    • Job Postings & Career Planning
    • Mathematical Websites & Journals
    • Organizations & Associations
    • Professional Associations
    • Professional Organizations & Resources
    • Retrieve Your Unofficial Transcript/Academic Record
    • Student Organizations
    • Vault Guides
    • VMock Resume Review System
    • Your Major by the Numbers – 2021 Placement Data
  • HIRE Education
    • How HIRE Education Works
    • Career Design Seminars (CDI 101, 201, 301)
    • The Board of HIRE Education
  • Outcomes
    • 2021 Student Outcomes
    • Outcomes by Major
  • Parents
  • About
    • Our Services
    • Employment Statistics
    • Staff
    • Student Colleagues
    • Contact Us!
  • Manage CareerEdge Alerts

Fenway Health


Trans Health Program Youth and Family Coordinator

  • Share This: Share Trans Health Program Youth and Family Coordinator on TwitterShare Trans Health Program Youth and Family Coordinator on LinkedinShare Trans Health Program Youth and Family Coordinator on Facebook
Posted on: November 8, 2021 Apply Now
Internship Expires October 31, 2022

Under the supervision of the Trans Health Program Manager, the Youth and Family Care Coordinator supports the care of trans, nonbinary, and gender expansive youth by (1) providing low-barrier informational and supportive services about trans and gender diverse (TGD) youth and their care to current and prospective patients, families, and community members; (2) supporting the care of young TGD patients through administrative duties and care coordination; and (3) serving as a centralized point of contact for Fenway staff, patients, families, and community members regarding TGD youth care and services.

Representative Duties:

  1. Provides direct services to current and prospective patients and families:
  • Assists patients and community members in accessing medical and social services such as primary care, behavioral health care, legal advocacy, and community resources
  • Provides on-going support to patients and families as appropriate
  • Maintains designated open community office hours for low-barrier access to information about resources and services
  • Spearheads, organizes, and leads programming and community engagement efforts such as community events and information sessions focused on TGD youth and families
  • Conducts outreach to help retain patients in care

2. Supports internal staff and providers :

  • Assists providers, case managers, and other health center staff with locating specific resources, information, and referrals as requested.
  • Collaborates on maintaining shared knowledge base, insurance information, referral resources, and related information for staff and provider use.
  • Develops and maintains workflows as needed to support providers in administrative aspects of TGD youth patient care, including coordination with external medical and behavioral health providers
  • Assists in management of specialty medications, including tracking prior authorizations, medication delivery status, and other related care coordination for TGD patients accessing these medications
  • Attends and participates in all meetings regarding the care of TGD youth works closely and in conjunction with patient services, medical and BH care teams to complete wrap-around supports for youth and families in establishing care at Fenway

3. Supports Trans Health Program Operations:

  • Provides administrative support to Trans Health Program activities, including scheduling, meeting minutes, and meeting management.
  • Collaborates in creation and maintenance of resource listings appropriate for trans and gender diverse youth and families
  • Participates in community councils, boards, and groups as appropriate to further programmatic objectives
  • Consults with a variety of health centers and community staff about specific patients and general approaches to patient treatment and care coordination

4. Performs and completes administrative tasks in a timely and efficient manner:

  • Completes appropriate documentation for each patient interaction
  • Participates in staff and team meetings and conferences, and other THP activities as appropriate
  • Collects, prepares, and reports monthly on utilization, demographic, etc. for all supports and services provided, planned, and executed

5. Meets agency participatory expectations:

  • Suggests and participates in continuing quality improvement efforts
  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures, and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services, and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities

6. Performs related duties and projects as assigned

Requirements

  • Excellence in working with transgender and gender diverse people
  • Knowledge of MS Office suite, particularly Excel and Outlook
  • Demonstrated ability to take responsibility for assignments, prioritize tasks, meet deadlines, and to work as part of a team
  • Outstanding communication (written and verbal) skills
  • Highly attentive to detail, highly organized, and deadline-oriented
  • Skilled at managing confidentiality and boundaries in clinical, educational, and community work
  • Ability to work harmoniously with diverse groups of individuals
  • Available to work some evening and occasional weekend hours

Preferred/Other Experience:

  • 2+ years clinical administrative experience preferred
  • Experience with clinical information, terminology and operations is highly desirable
  • Knowledge of Boston-area supports and resources for TGD youth and families
  • Demonstrated experience working in a multi-cultural environment where commitment to diversity based on race, age, ethnicity, sexual orientation, gender identity, and physical ability is an institutional and programmatic value

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodation:
  • Sit at a computer station for extended periods of time
  • Use a keyboard for extended periods of time

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Apply Now
Bentley Home
175 Forest Street | Waltham, MA 02452 | 781-891-2000
TwitterFacebookLinkedInInstagramYouTube
Privacy Policy | Terms of Service
Copyright © 2022 Bentley University
Powered by uConnect