Think about a time when you disagreed or fought with another person. What was the outcome? How did it make you feel? More likely than not, you’ve found yourself in disagreements that didn’t get resolved or that left you with a bad feeling. In this course, conflict resolution expert Lynne Hurdle shares her methods to ensure you’re able to effectively communicate through disagreements and achieve your intended outcomes. Lynne covers how to prepare yourself to participate in this conversation, effectively listen, manage your emotions, and achieve mutual understanding and agreement. She also shares how to avoid common pitfalls when it comes to things like venting or talking over one another. Lynne also gives examples of individuals who really excel at communication through disagreement, and how they do it. Finally, Lynne empowers you with tips to manage disagreements and conflict more effectively, and gives resources to help you continue your learning over time.
This course was created by Madecraft. We are pleased to host this training in our library.